Payment/Refund Policy

CPR Heart Starters is your premier service for learning safety training such as CPR and First Aid. To ensure the proper ratio of students to instructors, CPR Heart Starters requires students to register and pay for classes in full prior to the class start date. CPR Heart starters accepts personal checks, major credit cards and cash. All returned checks are subject to a $35 fee. While CPR Heart Starters makes every effort to conduct every scheduled class in an instructive and professional manner. We realize that there may be times when classes need to be cancelled or changed. The following is our policy regarding such changes or cancellations: 1. If a client notifies CPR Heart Starters within forty eight (48) hours of a scheduled class requesting to cancel participation, CPR Heart Starters will refund one half the amount paid. Cancellations with less than forty-eight (48) hours notice are not eligible for any refunds. Clients who provide at least forty-eight (48) hours notice of cancellation may choose to take another available scheduled class in lieu of a refund. The re-scheduled class must be taken within twelve (12) months of the notice of cancellation. Please notify CPR Heart Starters of a request for cancellation or change via email or telephone between 8:30 a.m. and 4:30 p.m. eastern time at 215-354-1400. In order to qualify for a refund or re-schedule, you must receive a return email acknowledgement of your request, or speak with a person. Unanswered messages will not qualify for the refund or re-schedule. 2. There may be occasions when CPR Heart Starters must cancel a class (e.g. for weather.) If a class is to be cancelled, clients will be notified via telephone. Students enrolled for a cancelled class, will have the choice of receiving a full refund or scheduling another class. 3. CPR Heart Starters offers no refunds once a class has started PLEASE NOTE: CPR Heart Starters adheres to the policies set by the accrediting bodies. Therefore, students may be required to pass a written and or a skills test in order to pass the course and receive a certification card. Failure to achieve passing status does not entitle the student to a refund. CPR Heart Starters hopes you have a positive experience with us, and we are always interested in hearing from our students. Please address any comments directly to craig@cprheartstarters.com